Contact information

Welcome to zorda.shop. We value your experience and are committed to providing exceptional customer service. If you have any inquiries regarding our premium nightstands, tracking a shipment, or requesting a return under our policies, please do not hesitate to reach out to our dedicated support team.

1. Direct Customer Support

For the fastest response regarding order updates, delivery tracking, or product details, please use our official support channels:

  • Customer Support Email: support@zorda.shop (We respond to all email inquiries within 12 to 24 hours, Monday to Friday).
  • Customer Support Hotline: +61 468299538

2. Corporate Legal & Ownership Identity

This online storefront is owned, maintained, and operated globally by the following legally registered corporate entity:

  • Online Store Name: zorda.shop
  • Legal Entity Name: RESKY GROUP PTY LTD
  • Authorized Representative: BRETT WATKINS
  • Registered Business Address: CARNES HILL, 2171, New South Wales, Australia

3. Business Hours & International Time Zone Selection

Our customer care team operates directly from our corporate location in New South Wales, Australia. Since our primary market is Singapore, please refer to the time zone guidelines below to select the correct time to call or expect real-time responses:

  • Standard Business Hours: 9:00 AM to 5:00 PM (Monday to Friday).
  • Closed: Saturdays, Sundays, and Australian Public Holidays.

How to Select the Correct Time Zone

Please note the standard time difference between Singapore and our support office in New South Wales, Australia:

  • Australian Eastern Standard Time (AEST / UTC+10): Typically from April to October, New South Wales is 2 hours ahead of Singapore Standard Time (SST / UTC+8). When it is 9:00 AM in Singapore, it is 11:00 AM at our office.
  • Australian Eastern Daylight Time (AEDT / UTC+11): During daylight saving time (typically from October to April), New South Wales is 3 hours ahead of Singapore Standard Time (SST / UTC+8). When it is 9:00 AM in Singapore, it is 12:00 PM (Noon) at our office.
Tip for Singapore Customers: To ensure your phone calls are connected to a live agent immediately, we highly recommend placing your calls between 7:00 AM and 2:00 PM Singapore Time (SST).

4. Send Us A Message Directly

Alternatively, you can navigate to our store's contact page and fill out our integrated contact form. Please include your order number and clear descriptions of your nightstand models so Brett Watkins and our logistics team can assist you seamlessly.