Refund policy

Last Updated: May 2026

Thank you for shopping at zorda.shop (operated by RESKY GROUP PTY LTD). We want you to be completely satisfied with your purchase. Since we specialize in high-quality furniture (nightstands), please read our Return and Refund Policy carefully to understand your rights and options.

All prices, fees, and refunds on our store are processed in United States Dollars (USD). While our primary market is Singapore, all monetary transactions will be settled in USD.

1. 14-Day Change of Mind Policy (Non-Defective Returns)

If you are not entirely satisfied with your nightstand for personal reasons (e.g., you changed your mind, or the style does not fit your room), you have 14 calendar days from the date you received the item to request a return.

To be eligible for a "Change of Mind" return, the product must meet the following conditions:

  • The nightstand must be completely unused, un-assembled, and in the same condition that you received it.
  • It must be securely packed in its original manufacturer packaging with all protective foam, hardware packet, and instruction manuals included.
  • You must provide the original receipt or proof of purchase from zorda.shop.
Important Notice on Shipping Costs: For "Change of Mind" returns, the customer is fully responsible for arranging and paying for the international return shipping costs back to our return center. Because furniture items are bulky and heavy, shipping costs can be high. Original shipping fees are non-refundable.

2. Defective, Damaged, or Incorrect Items (Singapore "Lemon Law" Compliance)

We take great care in packaging our furniture, but we understand that transit issues can happen. In compliance with the Singapore Consumer Protection (Fair Trading) Act (CPFTA), commonly known as the "Lemon Law":

  • If your nightstand arrives damaged, defective, or does not match the description on our website, you are legally entitled to a remedy within 6 months of delivery.
  • What you should do: Please inspect your nightstand immediately upon arrival. If you notice any structural cracks, missing vital components, or manufacturing defects, contact us immediately at support@zorda.shop with your order number, clear photos, and video evidence of the issue.

Our Remedies for Defective Goods:

Depending on the severity of the defect, zorda.shop will offer one of the following solutions at no cost to you:

  1. Send you replacement parts or hardware to resolve the issue.
  2. Replace the defective nightstand with a brand new unit (we will cover the replacement shipping fees).
  3. If a replacement is unavailable or practically impossible due to unreasonable costs, we will issue a partial or full refund in USD.

Please note: The Lemon Law does not cover damages caused by customer misuse, accidental drops, improper self-assembly, or normal wear and tear after delivery.

3. How to Initiate a Return

Do not send items back to the sender's address on the shipping label without contacting us first. Returns without prior authorization will not be accepted.

1.Submit a Request：Within 14 days of delivery。

Send an email to support@zorda.shop with the subject line "Return Request - [Your Order Number]". State your reason for the return and provide photos of the item in its original box.

2.Receive Return Authorization：1 - 3 business days。

Our support team, led by Brett Watkins, will review your request. If approved, we will provide you with the correct Return Merchandise Authorization (RMA) number and the specific return warehouse address.

3.Pack and Ship：Customer arranged。

Securely package the nightstand. Write the RMA number clearly on the outside of the box. Ship the package using a reliable courier service that provides tracking and shipping insurance (highly recommended for furniture items). Share the tracking number with us.

4.Inspection and Refund：3 - 5 days after receipt。

Once the package arrives at our facility, we will inspect its condition. If it passes inspection, we will trigger your refund immediately.

4. Refunds & Processing Time

  • Once your return is received and inspected, we will send you an email notifying you that we have received your returned item and whether the refund has been approved.
  • Approved refunds will be processed back to your original method of payment automatically.
  • Because your order was paid in USD, the refund will be issued in USD. Please note that your local bank or credit card company may apply currency conversion rates or fees to convert the USD back to Singapore Dollars (SGD), which zorda.shop is not responsible for.
  • It generally takes 5 to 10 business days for the credit to reflect on your statement, depending on your financial institution's processing times.

5. Order Cancellations

Because we aim to dispatch orders quickly, you can only cancel your order within 2 hours of placement. After 2 hours, the order may have already entered our fulfillment pipeline or been handed over to the international carrier. If the item has already shipped, you will need to follow the standard 14-day return protocol outlined in Section 1 after the package arrives.

6. Contact Corporate Information

For any questions regarding our return process, cancellations, or warranty claims under Singapore law, please contact our support desk directly:

  • Shop Name: zorda.shop
  • Customer Support Email: support@zorda.shop
  • Customer Support Hotline: +61 468299538
  • Parent Company: RESKY GROUP PTY LTD
  • Corporate Officer: BRETT WATKINS
  • Registered Business Address: CARNES HILL, 2171, New South Wales, Australia